Frequently Asked Questions

Qns 1. How do I place an order?

Ans: We only accept orders online by emails. Customers can download the order form or use the format stated under "How To Order" at http://www.shoplah.com/how%20to%20shop.htm and email to order@shoplah.com.

Qns 2. How long do I need to wait to receive my order?

Ans: For customers in Singapore, upon receiving your payment, your products will arrive Singapore in approximately 7 working days (not inclusive of mailing or home delivery time). Mailing or delivery time will take about 2 - 3 working days. There may be delay in shipment sometimes and we apologise for any inconvenience caused.

For customers outside Singapore, upon receiving your payment, we will send out your items in about 5 - 7 working days time and tracking number will be provided. Delivery time will vary for different countries.

Qns 3. Apart from the price stated in the website, are there other charges?

Ans: For customers in Singapore, all prices are inclusive of shipment cost of items to Singapore except local delivery charges. Customers can choose the mode of delivery (normal mail, registered mail, local courier service etc).

For customers outside Singapore, the prices in the website are exclusive of shipment charges to the destination country. Customers can refer to the rates here to find out more on the courier charges.

Qns 4. What are the different types of delivery?

Ans: For customers in Singapore, delivery can be made by parcel mail, home delivery by courier or self collection. Customers can refer to "Delivery" section under http://www.shoplah.com/how%20to%20shop.htm for more detailed information.

For customers outside Singapore, delivery will be made only by courier service.

Qns 5. How do I make payment for my order?

Ans: For customers in Singapore, payment can be made by Internet Banking/ ATM fund transfer/ Cheques/ Cash. Once payment has been received, your order will be processed.

For customers outside Singapore, payment can be made by Western Union/ Moneybookers/ PayPal/ Telegrahpic transfer(TT) to our bank accounts. Our account details will be provided upon receiving your orders.

Qns 6. If the item doesn't fit me, can I ask for a refund?

Ans: All goods sold are non-refundable but we can help our customers with an exchange. Please refer to our policies for the exchange terms.

Qns 7. If I buy more, are there any discounts?

Ans: You can refer to our promotions for the discounts we are providing.