Policies

Exchange policy

We provide the best service to our customers and ensure that all customers are satisfied shopping here. A sizing chart is provided to help our customer determine a fit that is comfortable.

An exchange will be made if:

1. The colour of the product we delivered is not the colour customer has ordered.

2. The size of the product we delivered is not the size customer has ordered.

3. The product is torn/damaged at the time of delivery after the customer has checked the product.

Item tag must NOT be removed in order for any exchange to be done. We allow exchange within 7 days after receiving the item.

For item which we have delivered to customer in the correct size and colour and customer would like to make an exchange for another size / colour / design, there will be an additional charge of min. SGD4.00 to cover the shipment cost*.

Refund policy

A full refund of the product paid will be made if:

1. The product is no longer in stock after making the payment.

2. Customer wishes to withdraw before the order has been processed.

Once the order has been processed, the payment will not be refunded.

Reservation

1. Reservation of items is only valid upon receiving payment.

2. Customers should make payment as soon as possible once they receive the payment details to avoid stock unavailability.

* An exchange to any item below the original price will be min SGD4.00. An exchange to any item above the original price will be min SGD4.00 + price difference.

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